1. Introduction
The Technoserve Group is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. By accessing our website and using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect and process the following personal information:
- Personal Identification Information: Name, surname, ID number, company name, job title, contact details (e.g., phone number, email address).
- Financial Information: Billing details, payment methods, and transaction records.
- Technical Data: IP address, browser type, operating system, device information, and website usage data.
- Communication Records: Emails, messages, and other communications with us.
3. How We Collect Your Information
We collect your personal information in various ways, including:
- Direct interactions: When you fill out forms on our website, subscribe to our services or communicate with us.
- Automated technologies: As you use our website, we may automatically collect technical data about your browsing actions and patterns through cookies, server logs, and other similar technologies.
- Third-party sources: We may receive information about you from third parties, such as advertising networks, analytics providers, or payment processors.
4. Use of Personal Information
We use your personal information for the following purposes:
- To provide and maintain our services.
- To process and fulfil orders, payments, and other transactions.
- To respond to your inquiries, support requests, or feedback.
- To communicate with you about promotions, offers, and updates
- To analyse website usage and improve user experience.
- To comply with legal and regulatory requirements.
5. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service providers who assist us in operating our website and conducting our business.
- Compliance with legal obligations, such as responding to a subpoena, court order, or other legal processes.
- In the event of a business transaction, such as a merger, acquisition, or asset sale.
We require all third parties to respect the security of your personal information and treat it according to the law.
6. Security of Personal Information
We have implemented appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Despite our efforts, please note that no method of transmission over the Internet or electronic storage is entirely secure.
7. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under POPIA, you have the right to:
- Access your personal information.
- Correct or update your personal information.
- Object to the processing of your personal information.
- Withdraw your consent to the processing.
- Complain with the Information Regulator.
If you wish to exercise any of these rights, please get in touch with us using the details provided below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our website. You can control cookies through your browser settings. However, disabling cookies may affect your user experience.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically to stay informed about how we handle your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:
Technoserve
2 Sycamore Crescent, Atlas Gardens, Contermanskloof Road, Durbanville, 7550
reception@technoserve.co.za
(021) 551-3357
The Technoserve Group, based in South Africa, is a leader in electrical and electronic engineering, automation, medium voltage services, project management, renewable energy and solar power solutions.
